1. Lost Password. If you have forgotten your password enter your valid User ID then any password over 5 characters in length. The system will then ask you if you want your password emailed to you. If yes, it will be sent to the email address in your member record.

2. Lost User ID.  If you have forgotten you User ID you must email the NAOI. In the text of the message you MUST provide your full Name, Address and Email Address as it exists in your current member data record. Please allow at least 24 hours for an email response.

3. Automatic Log-Off. After you have signed in, the system will monitor periods of inactivity. If you are inactive for more than 15 minutes, as a security precaution the system will automatically log you off. You will then have to sign-in again.